Customer Support | 24/7 Assistance & Help Center

Customer Service Center

You’re in good hands — how can we assist you today?

First,

Let’s take a quick look at answers to your common questions

Payment Methods

Delivery

Cancel & Refunds

Policies

General

What payment methods do you accept?

We accept secure payments via credit/debit cards, net banking, UPI, and digital wallets like Paytm or Google Pay. For added privacy, we also support cryptocurrency transactions.

Is a deposit required to confirm my booking?

No, we do not require an advance deposit to confirm a standard booking.

Can I pay in cash?

Yes, cash payments are accepted for select Delhi bookings. However, we recommend digital payments for faster and more secure processing.

Is my payment information secure?

Absolutely. All transactions are processed through encrypted, bank-grade gateways. We never store your card or payment details on our servers.

Are there any hidden fees?

All applicable fees are shown during booking. Additional charges may apply for extended sessions, premium escorts, or express delivery requests.

How long does it take for my escort to arrive?

Most escorts arrive within 1–2 hours of booking. For urgent requests, we offer a 30-minute “Quick Delivery” option within central Delhi.

Can I schedule a specific arrival time?

Yes, you can pre-schedule the arrival. For guaranteed availability, please book at least 24 hours in advance.

What if the escort is late?

If your escort is delayed by more than 15 minutes, you’ll receive a 10% discount on your next booking. Delays beyond 30 minutes qualify for a 25% refund.

Do you offer hotel or home visits?

Yes, we offer outcall services to hotels, private residences, and other secure locations. Travel fees may apply for out-of-city areas.

Can I track the escort’s arrival?

Yes. For “Quick Delivery” bookings, you’ll receive SMS or email updates with real-time tracking of your escort’s arrival.

What is your cancellation policy?

You can cancel for free up to 24 hours before your appointment. Cancellations within 24 hours incur a 50% fee, while no-shows are non-refundable.

Can I reschedule my booking?

Yes, rescheduling is free if done at least 12 hours before your booking. Within 12 hours, a 20% rescheduling fee may apply.

What if I cancel due to an emergency?

If you face an emergency, please contact us right away. We’ll assess your case and may offer a partial or full refund depending on the situation.

What is your age requirement?

All clients must be at least 18 years old. Age verification may be required to ensure compliance with regulations.

How do you maintain client privacy?

Your privacy is our top priority. We use encryption for all personal data, and your information is never shared. Escorts are bound by strict confidentiality agreements.

What if I’m unsatisfied with the service?

If you’re unhappy with your experience, please contact us within 24 hours. We’ll review the matter and may offer a partial refund where appropriate.

What services do you provide?

We offer premium escort services in Delhi, including social companionship, private meetings, and luxury experiences with trusted, professional escorts.

How can I book an escort?

You can book through our website or call our support team directly. Online bookings for Delhi escorts are available 24/7 for your convenience.

Are your services available 24/7?

Yes, we operate round the clock. While individual escort schedules vary, we aim to fulfill your request anytime, day or night.

Do you accept last-minute bookings?

Yes, we accommodate last-minute bookings whenever possible. For urgent arrangements, please contact our team directly to confirm availability.

Can I choose a specific escort?

Yes, you can select your preferred escort during booking. Availability depends on individual schedules and prior bookings.

Need Help With

Quick Delivery, Cancellation, or Reporting an Issue?

Quick Delivery

Cancellation / Refund

Report Issues

Quick Delivery Policy

At Nehanegi, we proudly offer a 30-Minute Escort Delivery Service—so you can meet your chosen companion in Delhi faster than ever, under the following terms:

Need a Delhi escort urgently? Whether it’s for a spontaneous night out or a last-minute unwind, our Quick Delivery ensures connection within 30 minutes—guaranteed within eligible zones.

Service Area

Our 30-minute service applies only within Delhi city limits (BBMP boundaries). Due to traffic or distance, we can’t promise 30 minutes for areas like Devanahalli or Hoskote. Book only within the core Delhi zone for express service.

Urgent Delivery Fee

Quick Delivery bookings include a 25% urgency surcharge—covering rapid coordination, short-notice logistics, and smooth operations across Delhi’s busy routes.

Delays & Compensation

If your escort arrives later than 30 minutes, please notify us within 10 minutes of the delay. We’ll review via traffic or weather data. If the delay is our fault, you’ll receive a 20% discount on your next booking.

Note: If delays occur due to your unavailability, incorrect address, or lack of response, a rescheduling fee of ₹500 may apply.

Claims made after 10 minutes beyond the 30-minute window will not qualify for compensation.

Cancellation & Refund Policy

We understand plans can change. Our flexible cancellation policy ensures fairness while maintaining professionalism and time management for our companions.

1. Cancellations Made 24+ Hours in Advance

How to Cancel: Submit via our website form or contact customer service promptly.
Fees: A 10% processing fee covers admin and payment gateway costs.
Refund: You’ll receive your amount minus the 10% deduction via the original payment method.

2. No-Shows or Last-Minute Cancellations

Definition: Cancelling within 2 hours of your appointment or not showing up.
Refund: The full amount is non-refundable.
Exception: For emergencies, contact us immediately. We’ll review your case individually.

3. Service-Related Refunds

Condition: If the service didn’t meet agreed standards or the companion failed to appear, report within 24 hours.
Resolution: Valid claims may receive partial or full refunds upon verification.

Additional Notes

Cancellation Channel: Only through official site or verified customer service contacts.
Processing Time: Requests processed within 24–48 hours; refunds reflect within 4–7 business days.

Report an Issue

Your satisfaction matters to us. If anything feels off—whether it’s a booking glitch or service mismatch—our 24-Hour Issue Reporting Policy ensures we fix it fast.

How to Report

Report any problem within 24 hours of your booking by:

Filling out the issue form on our website, or
Contacting our support team directly via phone or email.

Include your booking ID, location, and a short description so we can respond quickly.

Resolution Process

Review: We verify the issue within 24 hours of your report.
Follow-Up: Our support team may contact you for clarification.
Outcome: Depending on the situation, one of the following applies:

Partial Refund: Offered based on the issue’s severity and impact.
Full Refund: Applied if a major service error occurred.

Still Have a Question?

We’re here to help — reach out through any of the options below.

Live Chat

Email Us

Request a Call Back

Customer Reviews

Real experiences from real clients

I was initially unsure about booking an escort service in Delhi because of privacy concerns, but my experience with Nehanegi.net changed my perception completely. Their professionalism, confidentiality, and attention to detail were outstanding. The companion I met was elegant, kind, and truly engaging — it felt genuine and comfortable. Highly recommended for anyone looking for a safe and premium experience in Delhi.

Amit

Rated 5 / 5

I booked an elite experience through Nehanegi.net, and they went above and beyond to match my request perfectly. The companion was charming and classy — everything I expected and more. This agency stands out for authenticity and quality service.

Ankit

Rated 5 / 5

I found Nehanegi.net to be a trustworthy and transparent service provider. I was looking for a genuine companion in Delhi and got my confirmation within just four days. Their communication and customer support were prompt and professional. I’ll definitely return for future experiences.

Rohan

Rated 5 / 5

Nehanegi.net delivers genuine and high-end experiences with complete confidentiality. The booking updates were prompt, the pricing was fair, and everything felt effortless. It’s rare to find such honest and organized service — I’d definitely recommend them to anyone seeking quality companionship in Delhi.

Shivam

Rated 4 / 5